The Importance of Quality Management System in Supply Chain

Article written by Tatiane Souza, Quality Coordinator at Fiorde Group

Investing in a quality management system is important because it helps improve efficiency, productivity, and customer satisfaction. Additionally, it reduces costs, enhances process and product reliability, and expands the company’s reputation. A quality management system also ensures compliance with relevant regulations and standards and improves risk management.

The logistics supply chain also has its unique features. A quality management system interacts throughout the various stages of the product and the flow of process information, which, if poorly conducted or poorly managed, can negatively impact the company’s total costs.

With this standard of excellence established, it is possible to:

• Meet expectations and needs in the best possible way, keeping customers satisfied and engaged. And turning them into brand ambassadors.
• Build customer trust by demonstrating that services are safe and reliable.
• Comply with regulatory requirements.
• Reduce costs due to failures.
• Gain access to the global market.

At Fiorde Group, awareness and efforts to maintain continuous improvement in our Quality Management System are paramount. We are pioneers in ISO9001 certification with a focus on customer service. While the SASSMAQ seal is used to meet all safety specifications for the transportation and storage of chemicals. Finally, we also adhere to the OEA Authorized Economic Operator Program, established by the Federal Revenue Service, which involves evaluating the management process adopted by the operator to minimize the risks inherent in its foreign trade operations.

According to FERNANDES, Kleber dos Santos from the book “Logistics: Fundamentals and Processes.” Curitiba: Iesde, 2012: “… for logistics to be considered efficient, it must have the ability to provide goods and resources, effectively proving that it can achieve the results desired by the company. But it is not enough to just acquire, store, and subsequently deliver. What is expected is that at all stages, logistics proves its effectiveness, performing tasks, but always with safety, punctuality, and quality. The consumer not only wants to receive the product but wants it at the scheduled time and without damage or defects.”

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