Success Story: International Freight

Fiorde Group serves as a key player in the pharmaceutical industry, providing Import and Export services to one of Brazil’s largest generic drug manufacturers, meeting high demands in Europe, Asia, the Americas, and Africa.

Challenges

Transporting pharmaceutical ingredients and medications requires special care. Therefore, one of our main challenges was to expedite cargo delivery while ensuring temperature control and handling of hazardous materials.

• Reduce logistics operational time and costs.
• Speed up transactions and logistics authorizations between countries.
• Improve and engage internal teams within the company.

Strategies

We have a specialized team in the pharmaceutical industry to meet our client’s needs and demands. We have the best international representatives, ready to handle shipments with temperature control, hazardous cargo, oversize cargo, or the need for Envirotainers. We have built a strong relationship with the client, implementing improvements such as:

• Monthly KPIs with precise information about shipped volume, as well as key countries with lead times greater or less than expected.
• Personalized customer service (where information is sent in real-time with updated status on each step of the process).
• Differentiated rates in Back-To-Back processes, where goods are shipped more quickly without waiting for consolidated processes with our international agents.
• Monthly storage cost savings reports, where Profit values when shipping with us are mapped and compared to other freight agents.

Results

• Cost reduction for the client throughout the logistics chain.
• Significant improvement in process agility and real-time visibility.
• Reduction in operational work, as our team is responsible for End-To-End shipping.

Confidence in hiring Fiorde for processes anywhere in the world, as we have a vast network of partners.

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