Fiorde Group Success Story: Industry

Fiorde Group serves the largest German industrial conglomerate with over 155 years of operation in Brazil. As a manufacturer of the world’s leading technologies and devices in energy, security, healthcare, and pharmaceuticals, we handle Customs Clearance for their goods.

Challenges

• Ensure Customs clearance flow with minimal lead time without document deviations and discrepancies.
• Keep the client informed in real-time about the process status.
• Clarify technical doubts during the operation for quick decision-making by the client.

Strategies

• By conducting a precise analysis of the time spent by employees, one of the strategies was to redistribute internal service activities, resulting in increased performance, efficiency, and high productivity.
• Additionally, with the use of Sirius, a pioneering platform for monitoring Supply Chain processes, we created real-time automated reporting and controls, as well as system integration between Fiorde Group and the client for certain activities.

Results

• 42% increase in volume with a 13% improvement in productivity.
• Gained lead time, automated controls, quality in service.
• Achieved 100% client SLA performance (Service Level Agreement).

Do you want to upgrade your Supply Chain processes? Contact us!

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