Success Story: Chemical Industry

Fiorde Group takes pride in having one of the global leaders in water, hygiene, and infection prevention solutions and services in its client portfolio. This company, with over 100 years of history and nearly 3 million locations served worldwide, relies on us for pure customs clearance, cargo agency, and road transportation services.

Challenges

The biggest challenge for this client was the lack of complete and real-time reports, which made internal and external communication very delicate. This situation also led to a lack of standardization in the level of work with the internal team.

Strategies

To overcome this challenge, Fiorde Group leveraged its expertise in rapid solutions for the entire Supply Chain to create three integrated operational strategies:

1. Development of internal and external real-time reports, providing the visibility of processes requested by the client in both operations.
2. Standardization of internal operations, which were divided into stages and responsibilities.
3. Continuous follow-up, maintaining SLAs and ensuring that the completion time of each process stage met the client’s requirements and urgencies.

Results

The client achieved 100% results within the SLA. As a result, other benefits emerged, including:

• Client confidence in transparency, security, and effective process control, optimizing the flow of communication.
• Agility and reduction of errors during the process, providing a systemic and comprehensive view to front analysts of the process.
• Satisfaction and confidence in the speed and quality of processes, including recognition that they are carried out to the necessary standards and at lower cost.

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